FAQs

1. How can I contact you?

You can contact us by sending an email to gearpalofficial@gmail.com. We strive to respond to all inquiries within 24 hours.

2. Where are your products shipped from?

Our products are shipped directly from our suppliers located in various countries around the world. This allows us to offer a wide range of unique and innovative products at affordable prices.

3. Do you offer international shipping?

Yes, we offer international shipping to most countries. However, please note that there may be certain restrictions and additional fees for international orders. Please check our shipping policy for more information.

4. How long does shipping take?

Shipping times may vary depending on the product and your location. Generally, it takes between 10-30 business days for your order to arrive. Please note that due to the current global situation, there may be some delays beyond our control. We appreciate your patience and understanding.

5. Can I track my order?

Yes, we provide tracking information for all orders. Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your package.

6. What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal for added convenience.

7. Do you offer refunds?

Yes, we have a 30-day refund policy. If you are not satisfied with your purchase, you can request a refund within 30 days of receiving your item. Please refer to our refund policy for more details on the process.

8. How long does it take to process a refund?

Once we have received and inspected your return, we will notify you of the approval status. If your refund is approved, it will be processed within 10 business days and credited back to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

9. Can I exchange an item?

If you would like to exchange an item, we recommend returning the original item and placing a separate order for the new item. This will ensure the fastest processing and delivery of your desired product.

10. What should I do if I receive a damaged or defective item?

If you receive a damaged or defective item, please contact us immediately. We will evaluate the issue and make it right by either replacing the item or issuing a refund. Please refer to our refund policy for more information on how to proceed.